At Vizbull, we provide digital design tools and AI-powered image generation services. Because our products are delivered instantly and consumed immediately, please review this policy carefully before purchasing credits or subscriptions.
All purchases on Vizbull — including AI generations, collage exports, credit packs, and subscription plans — are digital products delivered instantly upon successful payment. Once credits are issued or AI images are generated, the transaction is considered fulfilled.
Credit packs are non-refundable once credits have been added to your account. If credits remain unused and you experience a technical issue preventing usage, please contact us within 7 days and we will investigate the matter.
Subscriptions provide recurring access to AI or photo generation credits based on the selected plan. You may cancel your subscription at any time through your account or via the billing provider.
If an image fails to generate due to a verified technical malfunction or a system processing error, we will:
If a payment is processed but no credits are issued, please contact us within 7 days for prompt resolution.
Free generations are limited, watermarked, and provided for testing purposes only. Refunds do not apply to free usage or trial-based features.
If you experience a billing issue or believe there has been an error, please contact us at contact@vizbull.com with your order details. We aim to respond within 48 hours and resolve issues fairly and promptly.
By purchasing credits or subscribing to a plan, you acknowledge and agree to this refund policy.